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Terms & Conditions

About Chaleureuse

If you continue to browse and place an order through this site, you indicate your acceptance of the following terms and conditions of use, which, together with the privacy policy, govern Chaleureuse’s relationship with you in respect to the use of this website.


All Chaleureuse prices are quoted in pounds sterling. Prices are as accurate as possible and every effort has been taken to ensure there are no price errors on the website. If, however, Chaleureuse become aware of any price inaccuracies on the website, it reserves the right to amend these errors to the correct prices without prior warning or notice. Sale items and special offers are valid for a limited and specified time only and Chaleureuse reserves the right to alter these prices and/or withdraw such offers at any time without prior warning or notice.

Placements Of Orders

To place an order, simply select the product(s) you would like to purchase by clicking on ‘Add to Cart’. Once you have finished browsing, proceed to the secure checkout. If you have previously registered your details with Chaleureuse, you will be asked to log in; if not, you will be able to register your details to create an account which will enable you to make purchases via the online shop. If you prefer, you can use the ‘quick order facility’ enabling you to make a purchase without having to register with Chaleureuse.

All online orders are confirmed by email. Chaleureuse will contact you by email or telephone regarding any delivery delays or security issues.

Please note that Chaleureuse’s initial email confirmation to you serves only to acknowledge your order; it does not confirm your order nor make it legally binding. The order between you (the customer) and Chaleureuse is only accepted and validated once payment has been processed, stock allocated, and the order dispatched. Chaleureuse reserves the right to decline your order. In such an instance, Chaleureuse will contact you if it requires further information or is unable to fulfil your order.

Stock Availability

Second-hand, vintage and antique items are usually only available in single quantities, although similar items are nearly always available, either from existing stock or via Chaleureuse’s search service. If you cannot see what you are looking for, please email info@chaleureuse.co.uk or call 07795247107.

Packaging policy and delivery

All Chaleureuse items are despatched in new boxes, with bubble wrap and tissue paper to protect them.

Delivery on items bought from Chaleureuse is via a reliable courier service with signed-for delivery, as you would expect with articles of quality and value. Normal delivery is within four working days within the UK, although to outlying areas it may take up to five working days.

International delivery is also available. There is no set charge as shipping costs depend on both weight and destination so quotes are given on individual packages. To get a shipping quote, please email info@chaleureuse.co.uk with details about the pieces you are interested in and Chaleureuse will reply with a quote to get your purchases to you as quickly as possible.

If you place your order before 10am on Monday to Friday, it will be despatched the same day. Orders received after 10am will be sent out the next working day. You will receive an order confirmation email with a handy tracking number.If, for any reason, you don’t receive your order after 5 working days and you are unable to track it, please get in touch and we’ll do our very best to track it.

It is worth noting that in the run-up to Christmas, due to the volume of orders, it may not always be possible to dispatch as quickly as Chaleureuse would like but all orders will be sent out within a maximum of 3 working days after they are placed. Next day delivery is also an option: in this case, please email info@chaleureuse.co.uk and pay for the item at the pick-up price. You will be billed for next-day delivery separately.

All Chaleureuse orders require a signature so please ensure that someone be at home to sign for them. For this reason, parcels cannot be left in a safe place: your purchases are valuable items. If you want to specify a different delivery address from your billing address, please amend the delivery address when making your online purchase.


Under the EU Distance Selling Regulations and the Consumer Rights Directive (CRD), you are entitled to return an order for a full refund (to include the delivery charge if applicable), provided you are returning the entire order and have informed Chaleureuse within 7 working days of receiving it.

Whatever your reason for returning your purchase, Chaleureuse offers a 21-day no-quibble return policy. Please email info@chaleureuse.co.uk to request a return authorisation code to include with your return. Your purchases will need to be unused and received in a re-saleable condition with original packaging. Unless you are returning your purchases because they are defective, damaged or not as specified on your order confirmation, returns will be at your own expense. As such, Chaleureuse recommends that you make your returns using a trackable delivery service and ask for proof of postage. Regrettably, proof of postage is not proof of receipt by Chaleureuse of your returned items and it is responsible for your parcel only once it has been received at the Chaleureuse business address. No responsibility is taken for lost or damaged parcels.

If you would like to place an order for a replacement product if one is available, Chaleureuse will send this out to you once it has received the returned item and standard delivery charges will apply. If you are returning the item because it is damaged, please do not dispose of it before contacting us since Chaleureuse will need photographic evidence of the damage. If the value of the replacement item is less than the original item, Chaleureuse will refund you the difference by the same payment method used to make the purchase. If it is greater, additional payment will be required before the replacement item can be despatched.

In order for Chaleureuse to make a full refund on items that have arrived damaged or incomplete, notification must be received within two days of receiving the order.

On international orders, Chaleureuse regrets that it is only able to issue refunds on items that have arrived damaged and does not offer any exchange.

Chaleureuse aims to refund within 5 working days of receipt of your returned items and will email you to let you know when the refund has been issued. If you would like to return a product or exchange it, please email info@chaleureuse.co.uk.


Chaleureuse hopes that your shopping experience will give you no reason to complain but, if, for any reason, you are not entirely happy or satisfied with its products or services, please contact Annie Sparks at info@chaleureuse.co.uk or call her on 07795 247107. Chaleureuse takes all complaints seriously and will aim to reply to your complaint within 24 hours of receiving it.

Website Disclaimer

The information contained on this website is for general information purposes only. The information is provided by Chaleureuse and while it endeavours to keep the information up to date and correct, it make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Chaleureuse be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Chaleureuse. Chaleureuse has no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Chaleureuse takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its content is copyright of Chaleureuse. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited.

You may not, except with our expressed written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The use of this website is subject to the following terms of use:

  • Neither Chaleureuse nor any third parties provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which Chaleureuse shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to Chaleureuse. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is therefore prohibited.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that Chaleureuse endorses the website(s). Chaleureuse has no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Chaleureuse’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

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